Terms of Use

This document, "EaseEventBot Terms of Use" (hereinafter referred to as the "Terms", "Terms"), constitutes the terms of the relationship between EaseEventBot Inc (hereinafter referred to as the "EaseEventBot service", "EaseEventBot", "service") and the customers of the service (hereinafter referred to as the "customer", "user", "you").

1. General provisions

EaseEventBot provides the user with the EaseEventBot service on the terms set forth in this document.

The use of the EaseEventBot service is governed by these Rules and the Privacy Policy. The EaseEventBot Terms of Use may be amended and supplemented by the administration without notice to users, and shall come into force from the moment the document is posted on the company's official website.

By registering with the service or using the service in any way, you agree and accept these Terms (on your behalf or on behalf of the person you represent). The provisions of these Terms remain in force for as long as you use the service or any other information obtained through our service. By registering with the service or using the service in any way, you represent and warrant that you have the right, authority and ability to accept these Terms (on your behalf or on behalf of the person you represent). You represent and warrant that you are of legal age to enter into this Agreement or, if you are a minor, have obtained the consent of your parent or guardian to enter into this Agreement on your behalf. By accepting these Terms on behalf of an organization or other legal entity, you represent and warrant that you have the appropriate authority to do so; in such a case, the terms “you”, “your” and other forms of this pronoun, except in this sentence, refer to such organization or legal entity. If you do not agree with the provisions of these Rules (in whole or in part), the administration has the right to deny access to the EaseEventBot service.

1.1. Services Provided

1.1. Services provided by EaseEventBot provide the user with access to specialized services, including a chat bot in Telegram.

The user has access to the following actions and documents:

Register an account in the selected service with the ability to change the tariff plan or delete the account if necessary.
The right to technical support.
Access to educational materials.
The ability to order additional services subject to additional payment.
Guarantee of confidentiality of personal information.

1.2. User registration

An account is a user account in the personal account of the EaseEventBot service. Registration takes place on the official website at: https://ease-event.com

During registration, the user fills in the required fields with personal data (name, email address), which will subsequently be used to access the account. The user is prohibited from transferring his login and password to third parties, in addition, he is fully responsible for the safety of his personal login and password.

All personal data is subject to the Rules and Privacy Policy of the EaseEventBot service and may be used by service employees to contact the user.

The user undertakes to provide truthful data during registration; Clients who provide false contact information will be denied the right to use the service. Service employees have the right to require the client to confirm their personal information in order to determine its validity.

Attention! Registration of multiple accounts with a free plan is prohibited. One account will be enough for you to evaluate the capabilities of the EaseEventBot service.

1.3. Payment for services

After completing the registration procedure, each EaseEventBot service client becomes a user of the free tariff plan provided by the service. You can remain a user of the free tariff if the conditions and the number of provided letters are sufficient. Switching to a paid tariff or replenishing the account means that you are satisfied with the quality of service.

The service provides a grid of tariff plans. The user has the right and opportunity to change the tariff plan to a more convenient one for him at any time. All operations to change the tariff plan (and its payment) are carried out by the client in his account.

Payment for any tariff plan or additional service is made with 100% prepayment. The payment procedure is as follows:

The user places an order on the official EaseEventBot website or in the service account (personal account).
The service administration sends the user an invoice for payment. If the bill has not been paid by the user within the allotted time, it may be canceled.
Payment must be made exclusively by one of the methods specified by the EaseEventBot service (PayPal, credit card, bill for legal entities, bank receipt for individuals, Privat24 (for Ukraine).
After payment, the funds are credited to the user's account within 30 minutes (for electronic payments) and within 3 business days if it is a "Bill for legal entities" or "Bank receipt for individuals". If additional services were paid for, they will also be available for use after receiving the payment.
Within 30 (thirty) calendar days from the moment you paid for the service, you have the right to request from EaseEventBot a refund of the remaining funds not spent by you during such a period of using the service. The request must indicate a good reason for the refund. When processing the request, the service, EaseEventBot, is guided by the Refund Policy.

When paying by bank card or PayPal for any monthly subscription specified on the official EaseEventBot website or in the service account (personal account), automatic subscription renewal is enabled. The user can disable it independently in the service account (personal account).

A monthly subscription to the transactional email service (SMTP), paid for by bank card or PayPal, can be automatically increased when the limit of emails provided for by the tariff plan is exhausted. This allows you to use the service continuously and continue to send transactional emails to recipients.

2. User account

2.1. Account creation

After completing the registration procedure (clause 1.2), a personal account (account) is automatically created for the user.

2.2. Personal information in the account

When registering, the user specifies a personal email address, which will be used as a login, and a personal password to access the service. This information is strictly confidential, stored in encrypted form and not transferred to third parties.

2.3. Account Management

Creating messages, viewing statistics, creating message templates — all these actions are performed by the user in his personal account.

2.4. Deleting an account

The user has the right to send a request to delete the account at any time. The funds left in the account are not refundable, except for special reasons for a refund.

EaseEventBot may deactivate your account at any time and for any reason. If your account has been inactive for 24 months or longer, we may terminate your account and you will not be entitled to a refund for any subscription fees. Upon termination of your account, you acknowledge and agree that EaseEventBot may permanently delete your account and all associated data. Once your account is deleted, your username will no longer be available for use on other accounts.

3. Email newsletters

The EaseEventBot service is a service that provides group administration services using a chat bot in Telegram. The user has access to the service through a personal account (personal account).

3.1. Creating an event message

The event message includes a ready-made message, as well as a list of addresses/phone numbers and the process of sending messages to subscribers. The user independently creates a message template, choosing the options offered by the service, uploads images and writes texts.

The user is fully responsible for the content of the newsletter

3.2. Sending messages via the admin panel

Messages created by the user for the Telegram chat bot, campaigns are planned before sending by the service functionality. Each newsletter is queued for sending and undergoes a moderation process.

Moderation — checking the newsletter by the service employees for compliance of the content with all the rules and norms of the Anti-Spam Policy.

3.3. Message Delivery

The time it takes for messages to reach their recipients depends on a number of reasons and circumstances. EaseEventBot is not responsible for non-receipt or untimely receipt of messages by group members.

Messages may not be delivered or delayed due to the following cases:

the subscriber's mobile phone is turned off or is outside the operator's network coverage area;
the Telegram server rejected the message, marking the message content as spam (based on the Telegram Antispam policy and its definition of the term "spam");
Technical problems occurred on the recipient's Telegram client;
the message cannot be delivered due to adverse natural conditions and other force majeure circumstances that may have a negative impact on the operation of the EaseEventBot hardware and software complex. Such conditions or circumstances include, but are not limited to, acts of God, changes in legislation or regulations, embargoes, wars, terrorist attacks, riots, fires, earthquakes, nuclear incidents, floods, strikes, power outages, volcanic activity, extremely severe weather conditions, hacker attacks or actions of the Internet Service Provider.

6. EaseEventBot User Responsibilities

The User undertakes to:

ensure the confidentiality of his/her login and password for accessing the service account, prevent third parties from using his/her personal account;
provide the service with reliable personal data;
be responsible for the reliability of the information, all data that he/she uploads to the personal account of the mailing service;
not use purchased or illegally collected databases for mailings;
not use the service's online platform to send spam;
compose messages in accordance with to the requirements of the Anti-Spam Policy and Terms of Use of the EaseEventBot service. In case of violation by the user of the Terms of Use or other requirements of the service, the administration has the right to block or delete the user's account until the incident is fully resolved;
provide recipients with the opportunity to unsubscribe at any time;
refrain from rude and obscene language when communicating with service employees.

The user has the right to disagree with the Terms of Use of the service. In this case, EaseEventBot has the right to deny him access to the service.

You represent and warrant that you own or have permission to use all materials from your newsletters. The ownership of the materials that you upload to the service belongs to you. We may use or disclose your information only in accordance with the provisions of these Terms and Privacy Policy.

You represent and warrant that you will use our service in accordance with all applicable laws and regulations. You are responsible for determining whether your use of our service complies with the regulations of your country. You may not use our service for any unlawful or discriminatory purpose.

You represent and warrant that when compiling address books, sending messages through any channel of the service, as well as when collecting information after sending messages, you will:

clearly describe in writing how you intend to use any information collected, including for your use of the service. You expressly consent to the transfer of information to EaseEventBot as part of this process and will comply with any privacy policy you may publish;
have complied with and will comply with all data protection and information transmitted by electronic communications systems and privacy protection laws in force in the countries to which you send messages through the service;
have collected, stored, used and transferred all data relating to any individual in accordance with all data protection laws and regulations. You have the necessary permission to allow us to receive and process the data and send messages to that individual on your behalf;
agree to indemnify and hold us harmless from and against any damages, including attorneys' fees, arising from your breach of these warranties.

6. EaseEventBot Service Obligations

EaseEventBot undertakes to:

provide the user with access to the service immediately after the user registers with the service in accordance with the Terms of Use;
provide the user with the necessary functionality for creating and sending newsletters;
provide constant access to the service with the user's chosen login and password;
provide the opportunity to test the service before paying for services;
provide a grid of tariff plans without user restrictions in choosing tariffs;
notify the user about changes in tariffs.

Administration The service has the right to make changes to the interface and functionality of EaseEventBot, as well as to the EaseEventBot tariff plans. You will be notified of such changes in the form of a newsletter.

The service administration has the right to unilaterally make changes to the EaseEventBot Terms of Use without prior notification to the user. The updated EaseEventBot Terms of Use come into force from the moment they are posted on the company's official website.

7. Restrictions

The administration of the EaseEventBot mailing service has the right to prohibit (or restrict) user actions that contradict the Terms of Use of the service. Such actions will be considered all the actions listed below, as well as those that, in the opinion of the service employees, violate the EaseEventBot Terms of Use. EaseEventBot may also terminate cooperation unilaterally at its discretion and without explanation.

The User is prohibited from storing, processing and distributing information using EaseEventBot that contradicts the Anti-Spam Policy of the service or violates the legislation of Ukraine or the legislation of the country of the recipient of the newsletter.
The service administration prohibits and punishes any attempts by the user to collect information in the service or on the company's official website.
The User is prohibited from copying or using any parts of the service's functionality or accessing them for commercial purposes.
The User does not have the right to transfer access data to his account in the service to third parties, as well as register on behalf of another person without his knowledge or consent.
The User is not allowed to try to obtain personal information about other EaseEventBot clients by any means, including illegal, fraudulent ones.
The User is prohibited from sending newsletters to recipients who have not given their consent to receive such newsletters. It is also prohibited to send any information that violates human rights and freedoms.

The service does not work with clients from the Russian Federation. EaseEventBot prohibits registration, restricts access to the service and does not provide technical support to users from the Russian Federation. Newsletters that are determined to be related to business from the Russian Federation may be blocked without explanation.

8. Limitations of Warranties and Liability

The service administration is not responsible for the actions of the user that were committed by him due to misunderstanding or misinterpretation of the EaseEventBot Terms of Use.

To the extent permitted by law, you are fully responsible for any losses resulting from your use of the service, in particular, any downloads from the service. We are not responsible for any indirect, punitive, actual or logically consequential damages, even if the company was notified of the possibility of such damages or they arose as a result of negligence. The service's liability for any claims related to the use of the service cannot exceed the total amount of the monthly payment for using the service.

To the extent permitted by law, we provide the materials and the service "as is". This means that we do not provide any warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Since users use EaseEventBot for a variety of purposes, we cannot guarantee that it will meet all of your requirements.

To the extent permitted by law, we provide the materials and the service "as is". This means that we do not provide any warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Since users use EaseEventBot for different purposes, we cannot guarantee that it will meet all your requirements.

EaseEventBot does not guarantee the recipients of newsletters sent through our service the reliability of the information received. EaseEventBot only provides tools and services for sending newsletters via a chat bot in Telegram. The user is responsible for the legality and reliability of any information sent by the user through our service. The service administration has the right to hold the user accountable for his actions if it believes that they contradict the Rules of Use of the EaseEventBot service.

9. Antispam policy

9.1. General provisions

We believe that Telegram is a powerful tool for sending useful and requested information, but we are categorically against sending unwanted messages with its help.

Any registered EaseEventBot user can use our service to send messages to their friends, family, colleagues, clients, acquaintances, or whatever.

Sending any spam messages through the service is strictly prohibited.

9.2 What is spam

Any unwanted message sent with the aim of deceiving users of value or misleading them, or a message sent to recipients without their prior consent to receive it, we consider as spam.

When sending messages, the user must be guided by the following principles:

message text must not contain false, incorrect or misleading information;
messages must not be sent to recipients without their prior consent;
displayed text must clearly formulate or present the service offered;
advertising campaigns must give a clear idea of who is providing the service (sender) and contain a clear cost of the advertised service.

9.3 Prohibited Content

The user is prohibited from using the service to send spam or any other content of an offensive or illegal nature.

We do not send:

Telegram messages that do not comply with the laws of your country;
Messages of sexual content;
Messages that incite ethnic hatred;
Advertising messages to recipients who have not given their permission to receive them.

We check each account to ensure that it complies with the EaseEventBot Terms of Use. This helps us maintain a good level of deliverability for all our customers.

Some areas of business generate more complaints about spam and offensive content than usual. We cannot risk the reputation of our server, as this directly affects the deliverability of our customers.

Our service does not allow mailings, nor does it publish sites that offer the services or products listed below:

escort and dating services;
distribution of malware and viruses;
sale of pharmaceutical products, including prescription drugs and counterfeit medicines;
work from home, make money online, and various ways to attract potential customers such as "get rich quick", "build your wealth", "financial independence" and the like;
internet trading, day trading advice, stock market related content, including but not limited to message boards;
pyramid schemes or network marketing (MLM companies);
affiliate marketing;
debt collectors, loan restructuring and debt relief offers;
mortgages and loans;
nutritional, herbal and vitamin supplements;
adult products or references to them;
lists of brokers or rental services;
illegal products, pirated software or media;
betting/gambling services, including poker, casinos, and sporting events;
political parties and organizations;
tobacco products;
alcohol products;
religious content.

9.6 Our actions in case of non-compliance with the Anti-Spam Policy

In case of receiving complaints related to violation of the rules of this Policy, sending spam will be interrupted, the provision of services will be temporarily suspended, and the funds on the balance will be frozen until the details of the violation are clarified.

9.7 Deleting an account in the service/Refunding

If your account is blocked or suspended due to spam complaints, we reserve the right not to refund funds. For more information, see Refund Policy.
Make sure that all recipients of your newsletters are real subscribers who have consented to receive newsletters.
Make sure that your newsletters comply with applicable anti-spam laws. Please note that advertising, commercial, and informational emails must contain the physical address of the sending company.
We reserve the right to suspend an account or block a user's personal account if the number of spam complaints even for one mailing exceeds the permissible level.
Please note that an account that you do not use for 9 months may be considered inactive and deleted.

9.8 Spam or Fraud Complaints

Report fraud or unwanted/offensive messages to us at support@ease-event.com. Attach the received spam message to the letter, indicate the date and time of receipt.

Sendings that receive such complaints will be suspended until the circumstances are clarified.

10. Governing Law. Arbitration

The relationship between the company and the user within the framework of the services provided by EaseEventBot is governed by the laws of the State of Delaware without regard to principles of conflict of laws.

All disputes arising out of or in connection with these Terms of Use will be resolved in the state and federal courts of the State of Delaware, and the parties will submit to the jurisdiction thereof.