Refund Policy

Within 30 (thirty) calendar days from the date of payment, you have the right to request a refund from EaseEventBot for the balance of your funds not spent during the given period of use of the service. In this case, you must indicate the reason for the refund in the request.

We provide a free plan immediately after registration so that you can evaluate the quality of the service. Switching to a paid plan or replenishing your account means that you are satisfied with the quality of the service.

After 30 (thirty) days after payment, as well as in the event of blocking your personal account due to violation of the Terms of Use, the refund of the cost of paid but not provided services is made at the sole discretion of EaseEventBot.

A refund request is made via refund@ease-event.com. Only requests sent to this email address are considered.

The application consideration period is 7 (seven) days from the date of sending the request.

1. Order number for which you want to receive a refund.

2. A detailed description of the problem and the reason for the return.

Each request is processed in order of the queue and is considered individually, taking up to 7 (seven) business days. The returns manager will provide you with information on the status of your request.

You will be notified by the manager about the approval of your return request. The return process itself may take up to several weeks, depending on the payment method, your bank and other reasons beyond our control.

Order created and re-paid by mistake

1. Submit a refund request using the refund form in your Personal Account.

2. Enter both order numbers. First, enter the order number for which you want to receive a refund.

Important!

Refund for a duplicate order is possible only if you have not used it (depends on the service).

Automatic withdrawal of money from the card (if you selected this option when placing the order)

1. Submit a refund request using the refund form in your Personal Account.

Important!

A refund for an order is possible only if you have not used the service after the date of automatic debiting of funds and have submitted a refund request within 30 (thirty) calendar days from the date of payment.

We reserve the right not to issue a refund if your account is suspended or your personal account in the service is blocked due to spam complaints.